Introduction
At Brooklyn Trips, we strive to ensure that you are satisfied with your Travel Accessories, Camping Gear, Fishing Gear, Hiking Gear, and Luggage purchases. This policy explains our procedures for returns and refunds.
Eligibility for Returns
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Items must be unused, in original condition, and in their original packaging.
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Returns must be requested within 7 days of delivery.
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Personalized or custom-made items are not eligible for return.
How to Request a Return
To request a return, please contact us at [email protected] with your order details and reason for the return. Our team will guide you through the process.
Return Shipping
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Customers are responsible for the cost of returning items.
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We recommend using a trackable shipping method to ensure your return reaches us safely.
Refunds
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed via Cash on Delivery adjustments or as agreed with you.
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Refunds may take 5–10 business days to reflect.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] photos of the issue. We will arrange a replacement or refund at no extra cost.
Contact Us
For any questions regarding returns or refunds, please reach out to [email protected].